Returns & Exchanges

At Lunara, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns on all unworn fashion items. Our goal is to ensure your shopping experience is as seamless and elegant as our collections.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be issued to your original payment method within 5 to 7 business days.